Items purchased at our Brookline and Harvard Square stores must be returned within ten days (with original tags and receipt) for store credit only. All sale items and underwear are FINAL SALE.
Our Online Return policy is different than our In Store policy as we understand that customers have purchased an item without trying it on first. If for any reason you’re not completely satisfied with your purchase, we’re more than happy to accept your return.
Shopmintjulep.com accepts returns provided that the items are returned within 21 days of the date of the order confirmation. All returned merchandise must be unworn, unused and in original condition, with original tags attached. Shopmintjulep.com reserves the right to refuse any return should it not meet these requirements. Original as well as return shipping and handling costs are not refundable.
PLEASE NOTE: All SALE items, undergarments and jewelry purchases are FINAL SALE and may not be returned or exchanged.
Your Mint Julep order will arrive with printed instructions for returning your item.
Ship your merchandise to the following address:
All returns must be pre-paid and insured. Mint Julep must receive your return within 21 days of when the order was placed. NO EXCEPTIONS. We recommend that you ship your returned merchandise via USPS or UPS with a tracking number. In the event that any return packages are lost, stolen, or mishandled, Mint Julep cannot take any responsibility for reimbursement or compensation.
Please note that Mint Julep will not accept any packages that are sent COD.
Once we receive your returned merchandise, your return will be processed within five business days. All refunds will be made in the method of original payment. The value of the merchandise plus any applicable tax will be refunded.
Please note that Mint Julep reserves the right to refuse any return that does not meet the above criteria.
If you have any questions, give us a call 617-232-3600. You can also email us at firstname.lastname@example.org.